Privacy policy

Effective October 7, 2026

This policy explains what information Better Call Vance, PC (“we,” “us”) collects through bettercallvance.com (the “site”), how we use it, who we share it with, and the choices and rights you have. It also covers calls, texts, and emails you send us after finding us on the site. Information about clients we represent is also protected by our engagement agreement and by the confidentiality rules that apply to California lawyers.

¿Necesita esta información en español? Llame al (562) 644-4186 o escriba a tyler@bettercallvance.com.

1. Information we collect

Information you give us

When you fill out a contact or intake form, call, text, or email us, we collect what you choose to provide. Depending on the form, that can include:

• Contact details: your name, phone number, email address, mailing address, preferred language, and the best time to reach you.
• Information for a conflict check: the property address and the names of the other people or companies involved, such as a landlord, property manager, tenant, other driver, or insurance company.
• Details about your situation: for tenants, the repair problems, when you reported them, and the landlord’s response; for landlords, the property, tenancy, rent, lease, and notices; for injury matters, what happened, insurance information, and your injuries and treatment.
• Health information, if you share it: some forms ask about injuries, symptoms, or medical care. California law treats this as “sensitive personal information.” Injury forms also ask for your date of birth.
• Photos and documents you text or email us, such as pictures of conditions in your home.

Information collected automatically

• Technical and usage information: your IP address, browser and device type, the pages you view, the page that referred you, and the date and time. Our hosting provider records this in its server logs, and the advertising tags described below collect similar information.
• Ad identifiers: cookies and similar identifiers set by Google and Meta, and ad click IDs that appear in the web address when you arrive from an ad.
• Form context: when you submit a form, we record which page you sent it from (for example, the Spanish page or an ad landing page) so we know how you found us.

We don’t use Google Analytics, and our site doesn’t set its own tracking cookies. Our fonts and images load from our own site.

2. How we use it

• To respond to you: to answer your inquiry, schedule a consultation, and follow up by phone, text, or email.
• To check for conflicts: before we discuss your matter, we check the names and property address you give us against our records to make sure we can ethically help you.
• To evaluate and handle your legal matter: to decide whether and how we can help and, if you hire us, to represent you.
• To measure our advertising: to learn which ads and pages lead to calls and form submissions, so we spend our ad budget where it helps people find us. Google and Meta may also use this information to show our ads to people who have visited the site.
• To run and protect the site: to keep it working, fix problems, and filter out spam.
• To meet legal and professional obligations and to protect our rights and the rights of others.

We use sensitive personal information, like health information you share about an injury or about conditions in your home, only to evaluate and handle your legal matter, as California law allows. We don’t use it to infer characteristics about you, and we don’t give it to advertisers.

3. Who we share it with

We share personal information only as described here.

• Service providers that work for us:
  • Netlify hosts the site, receives and stores form submissions, and runs the small program that forwards each submission to our intake software.
  • Clio (Clio Grow) is our intake and client-management software. Form submissions are sent to it automatically.
  • Our email, phone, and text messaging providers carry the messages you send us.
• Advertising partners:
  • Google (the Google Ads tag) receives technical and usage information: the pages you view, whether you called from the site or submitted a form, the type of form, your IP address, and cookie and click identifiers.
  • Meta (Facebook and Instagram) will receive the same kind of information through the Meta Pixel if we turn it on. We may also use Meta’s Conversions API, which sends Meta the same kind of event information from our server instead of your browser.
  Neither one gets your name, contact details, or anything you write in our forms from the site. If we ever decide to send Meta or Google a hashed (scrambled) email address or phone number so they can match an inquiry to an ad, we’ll update this policy first. We will never send them what you tell us about your legal matter. Google and Meta handle what they receive under their own privacy policies: Google (opens in a new tab) and Meta (opens in a new tab).
• People you ask us to share with, or as part of representing you once you hire us, such as courts, opposing parties, and insurers.
• For legal reasons: when required by law, court order, or subpoena, or when needed to protect someone’s safety or our legal rights, always within the confidentiality rules that apply to lawyers.
• If the practice changes hands: in a sale, merger, or transfer of the law practice, only as California’s rules for lawyers allow.

4. Cookies and ad tracking

Cookies are small files that websites and advertising tags store in your browser. The Google Ads tag, and the Meta Pixel if we turn it on, use cookies and similar identifiers to recognize your browser, measure whether an ad led to a call or an inquiry, and help show our ads to people who visited the site.

You can limit this tracking several ways:

• Global Privacy Control (GPC): if your browser or a browser extension sends a GPC signal, we treat it as a request to opt out of sharing. The Meta Pixel won’t load, and the Google Ads tag runs in Google’s “restricted data processing” mode.
• The opt-out button in the next section, which does the same thing for this browser.
• Browser settings that block or delete cookies, including third-party cookies.
• Google and Meta settings: Google My Ad Center (opens in a new tab) and Meta ad preferences (opens in a new tab).
• Industry opt-out tools: Digital Advertising Alliance (opens in a new tab) and Network Advertising Initiative (opens in a new tab).

Do Not Track: there’s no common standard for the older “Do Not Track” browser setting, so the site doesn’t respond to it. We do honor Global Privacy Control.

5. Do not sell or share my personal information

We don’t sell personal information for money, and we don’t sell or share what you type into our forms. But California defines “sharing” to include letting advertising companies collect information about your activity on our site for targeted advertising (“cross-context behavioral advertising”). The Google Ads tag, and the Meta Pixel if we turn it on, can count as sharing, and some could argue they also fall under California’s broad definition of a “sale.” You have the right to opt out of both.

Your choice is saved in this browser only. If you clear your browser data or use another browser or device, opt out again there, or turn on Global Privacy Control, which works automatically. You can also opt out by emailing tyler@bettercallvance.com or calling (562) 644-4186.

6. Your California privacy rights

If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), gives you these rights, and we honor them:

• Right to know: ask what personal information we’ve collected about you, where it came from, why we collected it, who we’ve disclosed it to, and get a copy of it.
• Right to delete: ask us to delete personal information we collected from you.
• Right to correct: ask us to fix information that’s inaccurate.
• Right to opt out of sale or sharing: see section 5.
• Right to limit use of sensitive personal information: we only use sensitive personal information for purposes California law allows without offering this choice, such as providing the legal services you asked about.
• Right to non-discrimination: we won’t treat you differently, charge you more, or give you worse service for using any of these rights.

How to make a request

Email tyler@bettercallvance.com with “Privacy request” in the subject line, call (562) 644-4186, or write to us at the address below. Tell us which right you want to use. To protect you, we’ll confirm your identity by matching details you’ve already given us, such as your name and phone number or email address. You can also have an authorized agent make a request for you. We’ll ask for proof that you gave the agent permission, and we may ask you to confirm your identity directly. We’ll confirm we received your request within 10 business days and respond within 45 days. If we need more time, we’ll tell you why, as the law allows.

Some information we may have to keep even if you ask us to delete it. That includes conflict-check records, client files, and other records that the law or our professional obligations as lawyers require us to keep, and information protected by the attorney-client privilege. If that applies, we’ll tell you.

“Shine the Light”: we don’t share personal information with other companies for their own direct marketing purposes.

7. Categories at a glance

This table summarizes the categories of personal information we collect, where it comes from, why we use it, and who receives it. We collect it for the purposes in section 2 and keep it as described in section 9.

8. Children

This site is for adults and isn’t directed to children. We don’t knowingly collect personal information online from children under 13, and we don’t sell or share the personal information of anyone we know is under 16. If a minor needs legal help, such as after an injury, a parent or guardian should contact us. If you think a child has sent us information through the site, contact us and we’ll delete it unless we’re required to keep it.

9. How long we keep information

We keep personal information only as long as reasonably needed for the purposes in this policy. That includes responding to you, representing you if you hire us, and keeping the records the law and our professional obligations require. We keep basic conflict-check information, such as names and property addresses, even if we don’t take your matter, so we can avoid conflicts of interest later. Other inquiry details are deleted or de-identified when we no longer need them. Client files are kept for the period required by law and the rules that govern lawyers. Google and Meta keep the information their tags collect under their own policies.

10. Security

The site uses encrypted connections (HTTPS), and access to form submissions is limited to our firm and the service providers that help us run it. We use reasonable safeguards for the kind of information we handle, but no website, email, or text message is completely secure. Regular email and text messages aren’t encrypted from end to end. If your situation is especially sensitive, call us instead.

11. Contacting us doesn’t make you a client

Submitting a form, emailing, calling, or texting us does not create an attorney-client relationship, and nothing on this site is legal advice. We represent you only after we’ve completed a conflict check and we’ve both signed a written agreement. Until then, please share only what the form asks for, and don’t send confidential or sensitive details beyond that. We still treat information from people seeking legal help as confidential, as California’s rules for lawyers require.

12. Attorney advertising

This website is attorney advertising. The attorney responsible for its content is Tyler Vance, CA Bar No. 318810, Better Call Vance, PC, 3301 Michelson Drive, Suite 2107, Irvine, CA 92612. Past results don’t guarantee a similar outcome.

13. Other sites and changes to this policy

The site links to government, court, and other websites we don’t control. Their privacy practices are their own. If we change this policy, we’ll post the new version here and update the effective date at the top. If a change is significant, we’ll make it clear on this page.

14. Contact us

For questions about this policy or to make a privacy request:

Effective October 7, 2026. Better Call Vance, PC, Tyler Vance, CA Bar No. 318810, 3301 Michelson Drive, Suite 2107, Irvine, CA 92612. Attorney advertising.